Privacy Policy

Registered name: Pinnacle Business Hub Ltd

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Pinnacle Business Hub is registered with the Information Commissioner under the Data Protection (Charges and Information) Regulations 2018 (as amended).

Registration Reference Number: ZC083665

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We are the controller of your personal data. For more information on controllers and their responsibilities, please see our guidance on data protection principles, definitions, and key terms.

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This privacy notice tells you:

• What we expect to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long do we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

 

Contact details

Telephone: +447513652133

Email: info@pinnaclebusinesshub.com 

 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Gender

• Pronoun preferences

• Occupation

• Date of birth

• Marital status

• Third-party information (such as family members or other relevant parties)

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Information relating to compliments or complaints

• Video recordings

• Audio recordings (eg calls)

• Records of meetings and decisions

• Website user information

 

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Profile information

• Marketing preferences

• Purchase or account history

• Website and app user journey information

• IP addresses

 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Addresses

• Payment details

• Account information

• Purchase or service history

• Video recordings of public areas

• Audio recordings of public areas

• Video recordings of private or staff-only areas

• Audio recordings of private or staff-only areas

• Call recordings

• Dashcam footage - outside vehicle

• Dashcam footage - inside vehicle

• Witness statements and contact details

• Photographs

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Correspondence

• Location data

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

The lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and whom we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We process limited business-related personal information, such as names, job titles, and contact details, to provide, manage, and improve our consulting, training, and digital growth services, including responding to enquiries, managing client relationships, delivering services effectively, and improving service quality. Only the minimum necessary data is collected and used in a way that is reasonable and expected in a professional context, with appropriate technical and organisational safeguards in place. Individuals are informed of their rights through our Privacy Policy, may object or opt out at any time, and, where consent is required, it is obtained separately. On balance, this processing is proportionate, justified, and does not override individuals’ rights or freedoms.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We process limited business-related personal information, such as names, job titles, contact details, and professional interests, to provide relevant information updates and proportionate marketing communications about our services, enabling appropriate professional contact and the sharing of relevant insights and service updates. Only minimal data is used, communications are relevant and non-intrusive, clear opt-out options are provided at all times, appropriate safeguards are in place, and personal data is not used in unexpected or harmful ways. On balance, this processing is proportionate and does not override individuals’ rights or freedoms.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect and use limited personal information, such as names, contact details, and information relevant to an enquiry, complaint, or claim, to communicate effectively, investigate issues, and resolve matters fairly and efficiently. This processing supports service quality, accountability, and appropriate dispute resolution; uses only relevant and proportionate data for the specific issue raised; is protected by appropriate safeguards; and does not override individuals’ rights or freedoms.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

 

Where we get personal information from

• Directly from you

• Publicly available sources

• Market research organisations

• Providers of marketing lists and other personal information

• Suppliers and service providers

• Third parties:

  • We may receive limited business-related personal information from third parties where this is necessary and appropriate, such as through professional referrals, partner organisations involved in joint activities, or service providers acting on our behalf. Only relevant information is shared, applicable data protection agreements are in place, data is used solely for its intended purpose, and individuals are informed through our Privacy Policy with the right to object or seek further information at any time.

 

How long do we keep information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including the provision of services, responding to enquiries, and meeting legal, regulatory, or contractual obligations.

 

Client and enquiry information is generally retained for up to 6 years after the end of the business relationship or last contact, in line with legal and accounting requirements. Marketing information is retained until an individual withdraws consent or opts out of communications. Records relating to queries, complaints, or claims are retained for as long as necessary to resolve the matter and to comply with any legal obligations.

 

Where personal information is no longer required, it is securely deleted or anonymised.

 

Who we share information with

Data processors

• Microsoft 365 - cloud email, document storage, and productivity services

• Wix.com Ltd – website hosting and content management provider

• MailerLite Limited – email marketing and newsletter platform

• WhatsApp Limited – business messaging platform

 

We use several data processors to support our services and business operations. Wix.com Ltd provides website hosting and content management, including contact forms, enquiry storage, and website security. MailerLite Limited includes email marketing and newsletter services, including list management and email communication.

WhatsApp provides business messaging services to support customer communications and enquiries. Microsoft Corporation (Microsoft 365) offers cloud-based email, document storage, and productivity tools. All processors act under contractual agreements, process data only on our instructions, and apply appropriate safeguards in line with data protection law.

 

Others we share personal information with

• Professional or legal advisors

• Emergency services

• Regulatory authorities

• External auditors

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media

• Suppliers and service providers

• Professional consultants

• Third parties:

  • We may share limited personal information with professional or legal advisers, partner organisations or collaborators, referral partners, and regulatory or legal bodies where necessary for service delivery, professional advice, legal compliance, or dispute resolution. Only relevant and minimal data is shared solely for the stated purpose; appropriate safeguards and confidentiality obligations are in place; personal data is not sold or used for unrelated purposes; and individuals are informed through our Privacy Policy and have the ability to exercise their data protection rights at any time.

 

Sharing information outside the UK

Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

 

Organisation name: Wix.com Ltd

Category of recipient: Website hosting and cloud-based content management provider

Country to which the personal information is sent: Israel

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

 

Organisation name: MailerLite Limited

Category of recipient: Email marketing and newsletter service provider

Country to which the personal information is sent: European Economic Area (EEA)

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

 

Organisation name: WhatsApp Ireland Limited

Category of recipient: Business messaging and communications service provider

Country the personal information is sent to: Ireland (EEA)

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

 

Organisation name: Microsoft Corporation (Microsoft 365)

Category of recipient: Cloud-based email, document storage, and productivity services provider

Country the personal information is sent to: United Kingdom, European Economic Area, and other countries where Microsoft operates data centres

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 27 January 2026